Deputy General Manager/General Manager – Business Excellence

December 26, 2021
$2500000 - $2750000 / year
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Job Description

· Deployment of Standardized Transaction Quality Monitoring & Excellence Assessment across the organization.

· Deployment of Discovery MethodologyTransition MethodologyContinual Improvement MethodologyOperations Methodology applicable to Healthcare business.

· Alignment of organizational metrics to Excellence frameworks.

· Implement strong governance to address Operations Quality and Improvement projects and initiatives

· Drive projects to optimize Cost of Quality & improve ROI

· Deploy AI, ML, Analytics based SMART audits & also drive audit automations

· Build team capability.

· Participate in client interactions through formal and informal channels towards ensuring attainment of objectives associated with the key deliverables.

· Support Account Management through active participation in client interactions during visits, due diligences, client reviews and any other form that may arise.

Experience in driving Compliance Audits. Relevant certification preferred.


· Strong Program management skills.

· Strong domain knowledge in international healthcare processes and products.

· Complete knowledge and implementation experience of Excellence models.

· COPC registered coordinator and implementation experience of COPC, preferred

· Knowledge of ISO9000, ISO27000, HIPAA is added advantage.

· Work experience as Quality consultants will be an added advantage.

· Capability to train and conduct workshops in Business Excellence.

· Ability to identify process re-engineering requirements against end to end service provisioning in healthcare domain.

· Ability to work across various geographies.

Strategic approach to problem solving

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