Job Description
Role Description: Technical Support Engineer
The ideal candidate is a hands-on support engineer with experience in enterprise ServiceDesk. They must be at ease troubleshooting ISP connectivity, desktop, OS, VPN, authentication security remote issue over voice and chat.
Role Requirements
- Provide 24×7 support primarily in US shifts for enterprise users
- Excellent Communication skills
- Skilled to troubleshoot ISP & OS related technical issues
- International (US, EU, Australia) Inbound voice and chat experience
- Accent trained
Technical skills requirements
The candidate must demonstrate proficiency in,
- Experience troubleshooting password login, Linux, Windows (hardware, software), Telecom Application (billing/data center)
- Hands on experience in enterprise tools like GSuite, and Microsoft Office
- Familiar with ticketing Tools like ServiceNow and JIRA Qualifications
- 1 to 5years of work experience in International Voice Technical Support
- B.Tech, BCA, BCOM (Computers), M.Tech, MCA
We are an Equal Opportunity Employer, We value diversity at our organization.
We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Must-Haves:
- Minimum 6months years of experience in International Voice Support (US, UK, Australia)
- Minimum 6months Years of experience in Technical Support (Troubleshooting Windows, Email, Internet)
- Excellent Communication Skills with no Mother tongue influence
- Shift timings: 5:30PM/6:30PM/7:30PM
- Cab facility provided
- Notice Period – Immediate Joiner Only
- Graduation is mandatory
- Location is open for Chennai and Hyderabad