- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Determines requirements by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Skill & Experience
Education & Experience
- Under Graduates/Graduates
- Fresher/0-12 Months
Desired Skills and Abilities
- Excellent Communication Skills
- Basic Telephone Etiquettes
- MS Office
- Basic System Navigation Skills
- Customer Focus and Being Attentive
- Trouble shooting
- Good reasoning and analytical skills
- Active listening skills
- Ability to comprehend the customer requirement well
- Good understanding about ISP.
- Willing to work in Rotational shifts
- 5 days’ work/2 rotational weekly offs
- Transport facility provided
Desired qualifications: 10, 12th or 10+3 or 10+2+4
Desired years of experience: Fresher